Refund Policy

Please contact us within 24 hours upon your receipt of the items. A full refund including shipping will be rendered in the event that the item is not as described. The refund will be rendered once the item has been sent back in the original condition.

Contact us

Q: How can I get the price ?

A: All of the goods are customized. You can contact us by email, trade manager, skype, whatsapp.

Q: When can I get the quotation for my enquiry ?

A: Usually the quotation will be sent to you within one working day upon all the detail of product

being clear. If something urgent, we can quote for you within 2 hours based on all details.

Q: Can you do the design for us ?

A: Yes. Our professional Singapore designers team have rich experience in this field. Just tell us

your ideas and we will help to carry out your ideas into perfect design.

Q: Can I get a sample before mass production ?

A: Of course! we will make the pre-production sample for your quality evaluation. Production will

be started after we get your confirmation on this sample.

Q: How long can I get the sample ?

A: After receiving the sample charge and all the material & design being confirmed, the sample

time is 5-7 days and Express delivery usually needs around 3-5days.

Q: Can the sample fee refund ?

A: Yes, normally the sample charge can be refundable when you confirm the mass production,

but for the situation please contact our sales who follow up with your order.